Refund policy
At BrushBath, we want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging.
- Include all original accessories.
To start a return, please contact us at:
Email: brushbaaathhh@gmail.com
Please do not return your item until you receive return instructions from our support team.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged during shipping
- Defective
- Incorrect
Please contact us within 7 days of delivery and include:
- Your order number
- Photos or videos showing the issue
After reviewing your request, we may offer a replacement or a full refund, depending on the circumstances.
Lost Packages
If your package is confirmed lost during transit by the shipping carrier, we will provide either:
- A replacement, or
- A full refund
Order Cancellation
- Orders can usually be canceled before they are processed for shipment.
- Once an order has been shipped, it cannot be canceled.
Non-Returnable Items
We cannot accept returns for:
- Used products
- Products damaged due to misuse
- Items returned without prior authorization
- Products returned outside the return period
Refund Processing
Once your returned item or claim has been reviewed and approved:
- Refunds will be issued to your original payment method.
- Processing typically takes 5โ10 business days, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or the product is defective.
Late or Missing Refunds
If you havenโt received your refund:
- Check your bank or card account.
- Contact your payment provider, as processing times may vary.
- If you still need assistance, contact us at brushbaaathhh@gmail.com
Contact Us
If you have any questions regarding our Refund Policy, please contact us:
BrushBath
Email: brushbaaathhh@gmail.com